
Do you ship to the US Virgin Islands: Yes, but it needs processed directly from the office. Have customer call in to place the order. 

We tried to order your bokashi online via Amazon to start selling for our boutique in Guam: We do not ship to

Do you ship to the US Virgin Islands:&#xA0;Yes, but it needs processed directly from the office. Have customer call in to place the order.&#xA0; We tried to order your bokashi online via Amazon to start selling for our boutique in Guam: We do not ship to Guam because we have a counterpart who handles all the Hawaii and Guam sales. EM Hawaii, LLC http://www.emhawaii.com; info@emhawaii.com or (808) 548-0396 Canada Shipping:&#xA0;Pro EM and EMX Gold can be shipped to Canada without issue. However EM-1 and our Ag products are not approved by Environmental Canada. We are in the works on approving this and Covid has slowed the process down. Ordering on Amazon has worked before to get around this. Affiliate Program: We do have an affiliate program. Go to the bottom of the website and find the affiliate program button. Then follow the directions and you will receive a unique URL code and receive 10% commission paid quarterly for any purchases made through your URL code. There is no way to backtrack orders on affiliates. They would have to order through your URL in order for you to get credit. Some affiliates have no activity, whereas some others do very well, depends on how much work they want to put into it.&#xA0; My package with Pro EM-1 needed a signature and is now sitting at UPS, does it have ice packs:&#xA0;EM products prefer warmer conditions therefore don&apos;t need to be kept cold. We require signatures during cold months because EM product can not freeze and we don&apos;t want it sitting on a porch. If weather is above freezing in your area all day, you can put a note on your day releasing UPS from requiring the signature if you are unavailable.&#xA0; I purchase some EM-1 through&#xA0; a vendor name Smartie Store thru Amazon in November and the expiration is in February. Is this the normal shelf life:&#xA0;That product is a little short dated, but you can contact Amazon and I am sure they will issue you a refund or send you new product. EM-1 is typically dated 9-12 months out. You can order directly through TeraGanix in the future. Expiration has been an issue with Amazon in the past.&#xA0; Winter Shipping, will my product arrive alive and well:&#xA0;We take precautions when shipping in the winter. We do require a signature on your package so it is not left outside and we also use thermal packaging to reduce freezing. If for some reason it is frozen, we will replace it. 
I am ordering a quart of the EM-1 and some toothpaste. The site ways orders of EM-1 are free shipping, but at checkout it wants to add nearly $15 in shipping costs. How do I place order without the shipping costs?&#xA0;The toothpowder does not have free shipping, although we will drop the shipping charges when added to one of our free shipping items.&#xA0; If you would like to place your order online, please go ahead and do so and I will remove the shipping fees once the order comes through, or you can call 866.369.3678 M-F 9-5 CST and place your order with one of our customer service reps.

Product Shipping

How do I return an item?


Please contact customer service on chat, email or by phone using the details below to request a refund.

When contacting TeraGanix regarding your refund, please provide your order number and which items you wish to return

How do I return an item? Please contact customer service on chat, email or by phone using the details below to request a refund.When contacting TeraGanix regarding your refund, please provide your order number and which items you wish to return or replace.&#xA0;Refund/Return Policy*:&#xA0;Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from TeraGanix, you can return your item(s) for a full refund within 30 days of purchase. TeraGanix offers a number of easy return options, including emailing a return label and more (subject to availability).Refunds for damaged products will be issued if TeraGanix is notified within 48 hrs of the product&#x2019;s delivery to allow us to place a claim against the shipping provider. If a package arrives leaking or the outer packaging looks beaten, refuse delivery so the shipper can return it, notify us to be able to replace the product, and refund us in a timely manner.When contacting TeraGanix on your requested refund, please provide your order number and which items you wish to return or replace.Once we process your refund, TeraGanix will credit your original method of payment. Depending on your financial institution, please allow an additional 2&#x2013;10 business days for the refund credit to post to your bank or credit card account.&#xA0;&#xA0;Our Contact Information:TeraGanix1975 Co Rd 1605,&#xA0;Rusk, Texas, 75785 USAinfo@teraganix.comCustomer Service No: +1 903-408-6993* for reseller and distributor orders, please refer to your contract for terms and conditions.

What is your return policy

No Liability Waiver is needed - Quotes will not include quotes from Central Transport BUT will say:
 
A freight quote from Central Transport is available upon request but shipping will be FOB(free on board) at our dock and it is your product once it

No Liability Waiver is needed - Quotes will not include quotes from Central Transport BUT will say:
<div>&#xA0;</div>
<div>A freight quote from Central Transport is available upon request but shipping will be&#xA0;FOB(free on board) at our dock and it is your product once it leaves our dock.</div>
<div>&#xA0;</div>
<div>If they do request the CT and then want to ship that way, they must specifically state that they accept the terms of FOB TeraGanix Dock for their PO XXX.</div>

Shipping Freight - Central Transport

If you were not able to find the answer your need, please send us an email to our customer support team.

Speak with a customer support agent. Available 9am - 5pm Central Time

About TeraGanix

Terms of service

Privacy policy

EM•1®

Agriculture

Homesteader

Gardener

Wholesale

TeraGanix

Who Invented EM-1?

What Does EM-1 Mean?

What are EM-1 Microorganisms?

What is EM-1 Microbial Soil Amendment?

What is EM-1 Used For?

How Do You Activate EM-1?

What Smell, Color, and pH Indicate that EM-1 is Still Good for Use?

What is the Best Way to Store EM-1?

Is EM-1 Safe?

Is EM-1 Lactic Acid?

Is EM-1 a Fertilizer?

Can You Use EM-1 in Hydroponics?

What is the Difference Between EM-1 and Bokashi?

How Often Should You Use EM-1?

Mixing EM-1 with Organic Fertilizer

EM-1® and Trees

How can EM-1® be used to treat blight in tomatoes?

Orchids & African Violets

Can you recommend any way to get rid of the jumping worms? Are they really bad for the soil?

How can EM-1® help with Blossom End Rot in Tomatoes?

How to use EM-1® for better seed germination.

Can I drink EM-1 or Activated EM-1 instead of ProEM-1?

How does EM-1® handle hot/cold temperatures?

What are the white flakes on my EM-1® or ProEM-1®?

What is the storage, shelf life and viability of EM-1®

Are there any mushrooms used in making the EM-1?

Do weed killers affect EM-1® when applied on Lawns?

Can EM-1 be mixed in a gallon of water that already has kelp meal in it and then used to water my plants? 

Once EM is diluted with water how long will it keep?

Can EM-1 be used for Odor control?

Is EM-1® OMRI Listed?

How do I know if EM-1® is working for my vegetable garden?

Can I consume EM-1 instead of Pro EM-1, is there less of a benefit?

What are the different benefits in using just EM-1, just Bokashi or both?

Does the pH of my water matter when diluting or activating EM-1?

Can I use EM-1 with Bokashi for Composting?

EM-1 and Bokashi Combo for Worms:

What is the pH of Bottled EM-1?

EM-1 Microbial Inoculant

EM-1 Activation Instructions & Notes

EM-5 Recipe

EM® FPE (Fermented Plant Extract)

Does EM-1 Need to be Activated?

Is an airtight seal really needed for activations?

Troubleshooting an Activation

How to check the pH level of activated EM-1®

How Do You Know You Had a Successful EM-1 Activation?

What is the Shelf Life of Activated EM-1?

EM-1® Activation and recipes.

EM-1® Application Rate For Tomatoes

EM-1® Application Rate For Turf

EM-1® Application Rate For Vegetables

EM-1® Application Rate For Avocado

EM-1® Application Rate For Cotton

EM-1® Application Rate For Lemon Trees

EM-1® Application Rate For Berries

Is Activated EM-1 Going to Clog My Drip Irrigation Lines?

How Do You Apply EM-1 to Soil?

Can You Use EM-1 as Foliar Spray?

EM-1® Application Rates By Crop

Home and Garden Protocols

EM as a Pesticide

Does this do anything to pests? Will it damage your product or the plant to use in conjunction with natural bug killer sprays?

I have very clay soil what product can I use??

Home and Garden Protocols and Questions

Refer a Friend Coupons

How do I redeem my reward points?

How To Redeem Reward Points

Bokashi Recipe

Is bokashi better than composting?

Do you need 2 bokashi bins?

Can you put rotten food in bokashi?

Can you put moldy food in bokashi?

Can you put egg shells in bokashi?

Can you put coffee grounds in bokashi?

Can onion go in bokashi?

Can you put hair in bokashi bin?

What can you not put in bokashi?

Can you put dog poo in bokashi?

Can you store Bokashi Liquid?

How can I dry my bokashi?

How long should my homemade bokashi ferment?

How long does bokashi take to decompose?

What happens if you leave bokashi too long?

What is the difference between Bokashi and dried Bokashi?

With the Bokashi food waste recycling system, is it important to drain the liquid?

I've been making Bokashi and I've noticed at the bottom reservoir for liquid ("tea") there has been white, coagulated curd like substance forming.

What is the blue mold in my bokashi?

Should the final compost process (brown matter with fermented waste) be set on an airtight container for best results?

Can I use the wet Bokashi once fermented with EM-1 or does it need to dry out?

How often do you drain bokashi?

Why is my bokashi not producing liquid?

What does bokashi do to soil?

Can you use the same soil over and over again with bokashi?

How do you know if bokashi is bad?

Can you use too much bokashi?

I made my Bokashi for my dog and has had good results, does it matter if its wet or dry?

Can Bokashi be fed to worms?

Why does my bokashi have maggots?

Does bokashi attract rodents?

On Bokashi Recycling System, when does 2 week fermenting time start?

Can I add seeds to my Bokashi Bucket?

Does bokashi smell bad?

Bokashi Recycling System - 2 Green Buckets

Bokashi breakdon

What is the main problem with bokashi composting?

Bokashi Composting

Wholesale Accounts

Reselling on Amazon

Can I buy for my store outside of the US and use a shipping company to handle delivery for me?

Can Ceramic Beads be used around my plants to deter pests?

Can Super Cera Powder be used in my worm bins along with my bokashi compost?

How long does it take to remove chlorine from water with ceramics? How long does it take to structure the water?

EM pipe in gas tank increases mileage?

N Type Ceramics

Using Ceramics in Paint

Broken Ceramics

Assuming 5 gallons of water consumed per week, how long would one container of Ktypeceramics last?

How often do I need to wash ceramics and can they be washed more than once?

Can ceramics be used for flea and tick collars?

What would harm Ceramics, would vinegar destroy them, what about soap or detergent?

EM-X Pipe 35mm Ceramics

I purchased one EM-X ceramic pipe 35mm to structure a larger quantity of water for watering plants.

Ktype Measurements

KType High Temp Ceramics

How long do the Ktype release infrared waves?

How many KType or what other ceramic do I need for a 1 gallon container of water?

EM Ceramics

Does Pro EM-1 contain organic honey?

Can I use Pro EM-1 and EM-X Gold Together?

Can I take ProEM1 while breastfeeing and will the baby benefit?

Can Pro EM be activated like EM-1:

What is PRO-EM1 Liquid Probiotic?

What Microbes are in ProEM1?

EM Probiotic Cook Book

Can I double up my Pro EM-1 dose to help with constipation?

Does Pro EM-1 help with candida?

Why does ProEM1 have aloe vera?

Is ProEM1 available overseas?

What is your ProEM1 fermented from?

ProEM-1 in Capsule or tablet for

Is EM-X Gold good for people with kidney disease?

EM-X Gold

How old is the ProEM1 you usually send out?

ProEM1 Bloating/Diarrhea or Constipation

ProEM1 and Keto

I noticed that your ProEM1 product has Rhodopseudomonas palustris in it. Is this GRAS certified for human consumption? Why do you guys put this in the mix?

How do you make microbes in ProEM1 and EM1 stay alive in the bottle?

EM-X Gold Research

Can ProEM1 and EMX be used together?

What is the difference between Pro EM and EM-X Gold?

Do I need refrigerate the drinks and ferments I make from your Probiotic Cookbook?

Can PRO EM-1® be added to raw goat milk or raw goat milk kefir?

Pro EM-1® dosage rates for dogs

PRO EM-1 Liquid Probiotics

Where is EMX Gold made?

Can I take EMX at the same time I am taking another probiotic culture, such as raw milk kefir?